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Austin, TX and Los Altos, CA, January 3, 2024 — Acumera, a leading provider of software-as-a- service (SaaS) solutions for edge computing, network operations, visualization, and security, is delighted to announce a strategic partnership with InStore.ai, a cutting-edge technology company specializing in enhancing customer experiences through artificial intelligence (AI) and voice analytics in the retail industry.
Voice analytics plays a pivotal role by dissecting customer conversations to unearth valuable preferences, thereby enabling the creation of more potent loyalty initiatives:
The Benefits of Voice Analytics in Cashier Training:
Objective Evaluation: Voice analytics provides an unbiased assessment of cashier performance, reducing biases and offering a more accurate measure of training effectiveness.