Identifying & Mitigating Compliance Risks

An increasing number of customers were claiming to have forgotten their IDs or presenting digital IDs that could not be scanned by the stores’ systems. Inconsistent verification practices expose retailers to compliance risks including potential fines, license suspensions, and damage to its reputation. The situation highlighted a broader need for proper training, clearer guidelines, and systems for effective age verification. The client turned to InStore.ai to review current ID verification practices to ensure full compliance with age verification laws and take action to eliminate risk through training and system enhancements.